What can I do and say to make
sure I'm treated fairly
when I get my car fixed?
The responsibility for finding and properly fixing your car, rests
on the technician's shoulders who is servicing your car. Otherwise it is his or her
responsibility to find and properly fix your stated symptom, but no matter who does the
work remember the following:
1. Replace parts based on symptoms or the added expense if
neglected, not based on your odometer.
2. Make sure you ask the technician or service writer, "what
symptoms are you going to correct by your suggested repair?".
3. Make sure the symptoms that are described match the ones you
Make your shop tow the line. Ask for your old parts back, because if
the new parts didn't fix the problem, you can ask that your old parts be reinstalled and
your bill be credited. If your old parts went into the trash, that option is gone.
Pay with a credit card. You are better protected if a dispute
arises. Make sure your repair invoice lists all the parts by part number and description
as well as each of the labor operations you were billed for. Dont let them write 1-
Rebuilt engine - $1,2050.36, Misc. parts $325.00, Labor to replace engine - $600.00. And
not log the vehicles full description and mileage. And get the warranty in writing.
Other related FAQs #10 Mr. Shop Owner, is your repair a "guess" or a
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